Service Quality

  1. Handling of Feedback and Complaint

    We welcome your feedback as it gives us an opportunity to improve our services and helps us take good care of your financial needs, providing you with a better service experience.

    If we fall short of your expectation, you can write directly to Business Development at [email protected]m or [email protected]. We will acknowledge receipt of your feedback / complaint within two business days. We will look into the matter and provide you with our proposed resolution response within 20 business days (i.e. generally four weeks from date of receipt). If we need more time to resolve the matter, we will inform you.

    If you are not satisfied with the resolution of your complaint, you may approach the Financial Industry Disputes Resolution Centre Ltd (FIDReC). FIDReC is an independent and impartial institution specialising in the resolution of disputes between financial institutions and complainants. The contact details of FIDReC are as follows:

    Financial Industry Disputes Resolution Centre Ltd (FIDReC)
    36 Robinson Road
    #15-01 City House
    Singapore 068877
    Telephone: (65) 6327 8878
    Fax: (65) 6327 8488 / (65) 6327 1089
    Email: [email protected]
    Website: www.fidrec.com.sg